If you need to return an unused item that was purchased in the last 30 days, please visit our Returns Page.

Manufacturer's Warranty

Our manufacturer’s warranty will only be valid if your product is registered with Oztent. To register your product, fill in this form OR complete your warranty card and return it to us, along with a copy of your receipt, at the address below within 14 days of purchase. If you have purchased more than one item, you may register them on the same form/card but you will need to provide a receipt for each product.

Oztent UK
Product Registration
C/O Dalesman International Ltd.
Marathon Place
Leyland
PR26 7QN

This manufacturer’s warranty will not be valid if your product is not registered.

Oztent will repair or replace any registered Oztent product if that product requires repair due to a manufacturing or materials defect (such as faulty stitching, delamination, faulty zips, faulty fittings or faulty material) appearing and notified to Oztent within the following warranty periods:

Furniture - 5 years from date of purchase
Tents & Awnings - 2 years from date of purchase
Any other product - 1 year from date of purchase

Exclusions

This manufacturer’s warranty is limited to manufacturing or materials defects. This does not include damage caused by wear and tear, condensation, dragging, abuse or misuse, accidents, falling objects, incorrect setup, burn holes, extreme weather or damage caused by insects, animals or children.